Freshchat is a free customer interaction service used by businesses to chat with customers as they browse their site. The service has a range of features, including automated messages during offline periods, user information and a notification system.
Freshchat is based around a small messenger-style window located at the bottom of a page. Customers and visitors are either sent an automatic message offering sales or general information, or can connect with an employee themselves. The service has a robust service suite behind the scenes which adds a real advantage to customer-focused businesses. As a visitor arrives at a page, information detailing their location, path to the site and more is automatically logged and recorded. A custom message based on their unique data can then be sent, which, if answered, opens a conversation with an employee. This creates a simple but powerful tool for starting a dialogue with users instantly that may otherwise be lost. The greatest strength of Freshchat is the functionality available. Conversations can be transferred to more appropriate employees, organised in queues or logged for later reply.
All in one
Freshchat is a fantastic service designed around simplicity for the operator. Accounts and personal messages can be set up in minutes which offer both a professional messaging service and a wealth of customer related data.